Cloud Telephony2023-09-16T02:23:57+01:00

Cloud phone systems and hosted VoIP

Is your business using hosted telephony or cloud phone systems yet? It’s rapidly becoming a business essential, and with good reason. Using a cloud-based phone system has the potential to transform the way your business communications are managed entirely.

Cloud telephony has many advantages, including fixed monthly costs, full scalability and easy set up, and here at GoldStar, we can help you to build a system that suits your business perfectly. The days of fixed phone lines are over, and embracing this exciting new approach to business phone systems can put your organisation streets ahead of the competition.

Woman using a cloud phone system on her mobile device
iPECS 1050i

What is cloud telephony?

Cloud telephony takes your business phone system out of your office and places it, instead, in the cloud. This flexible and easy-to-manage system enables you to step away from expensive hardware and telephone lines managed by traditional phone providers. You will create a system that suits your business size and reach, and all of your internal and external calls will be hosted remotely via your internet connection.

Voice over Internet Protocol, or VoIP, is a particularly important way to connect with your customers, converting your voice into a digital signal so that you can make calls directly from your computer, VoIP phone or other device online. Major online platforms such as WhatsApp, Facebook Video and Skype make use of VoIP technology, and it is easy to see why such reliable and effective technology is so popular.

Here at GoldStar, we use iPECS Cloud, which we believe offers our customers the very best of cloud telephony. It can save you time and money and is a user-friendly system that provides you with the continuity and flexibility you need to excel in your industry. We work with businesses of all sizes, from small, local organisations to multi-national corporations, and our customer feedback shows that this system is a great choice for all. Many businesses across the globe are already on board with cloud telephony, also known as VoIP-hosted PBX, and this is a top-quality system that can ensure your business is not left behind.

What can cloud telephony do for you?

Cloud IP telephone solutions offer many benefits for your business, and we will be happy to talk through the options with you. The flexibility to build a system that is tailored to your specific needs is a very important factor. Cloud phone systems also come with a whole host of add-ons and features that can seamlessly complement your business’ operations. Here are some of the key benefits of upgrading to cloud telephony:

1. Ease of installation

One of the most surprising elements about transferring to a cloud PBX system is how easy it is to set up. Our clients tell us that they are delighted with the speed and efficiency with which they are able to transfer to the new system, simply plugging in and getting started, and this means that they can continue to offer their customers the professionalism and continuity they expect. iPECS Cloud handsets can be enabled in minutes, allowing you to easily switch between cloud and on-premises.

2. Easily scalable

Whether you are a small business looking to expand in the future or a seasonal business requiring more capability at certain times of the year, the cloud telephony principle can revolutionise how you operate. Expanding your reach or scaling up your business when required is easy to do with the iPECS Cloud system, and you won’t require additional hardware to add new colleagues to your system.

3. Fixed monthly costs

IP PBX systems are fast becoming the best way to bring your business up to date, replacing the older PBX systems that relied on PSTN or ISDN lines accessed via a telephone company. iPECS Cloud offers a system that is cost effective, providing you with reduced monthly call costs at a fixed rate which includes a basic handset, so that you can work remotely or from the office without incurring extra costs, and you’ll never have to worry about unexpected call charges again.

4. Potential for collaboration

Hosted PBX allows you to coordinate your internal and external call systems, making and receiving calls from anywhere that has broadband access. Your cloud phone system works flexibly for you, allowing you to add new users, use your existing work contact number on any device, and keep in touch with your customers and team, wherever they are in the world. You can also access messaging features, call recording and metrics, to optimise your performance.

5. Flexible working

With a cloud phone system, you can work anywhere in the world, in conjunction with colleagues across the globe, to achieve better outcomes for your team and your customers. With simultaneous call routing, you can set up your landline and mobile to operate as one, so you can direct calls to your mobile when you are not in your office, and your voicemail will be delivered directly to your email. The flexibility of the iPECS Cloud system means that you only need a high-speed internet connection to access your entire network of colleagues and clients, and you can make use of features that enable more effective working across different time zones and multiple locations.

Remote worker using a cloud-based hosted IP phone system

Cloud phone systems, also known as VoIP hosted PBX, can give you more control over your calling experience and make your communications setup more straightforward to use. iPECS Cloud offers your business many benefits and is a system that can be tailored to your needs, taking your business into the future and connecting you to your team and your customers more effectively. Here at GoldStar, we believe that cloud telephony is an essential business asset for the future, and we will be happy to talk with you about the way it will work for your company.

Call cost savings

As an independent supplier we’re happy to analyse your bills for you, and search the market for the best solution should your existing supplier’s current costs be excessive.

SIP Trunking is the fastest growing phone line type in Ireland today, please see our blogs on the benefits of SIP Trunking and what it can offer your business. SIP Trunking is a viable alternative now to your standard PSTN and ISDN Lines, and should your Internet connectivity be suitable it can now fully replace both legacy line types above. Although not yet announced in Ireland, many European countries have announced that ISDN will no longer be supported going forward, meaning SIP really is the only option remaining.

Although SIP is a great tool, because widespread suitable Internet connectivity is not available to many, routing your calls out through a different provider can often be the best solution available to you. So, for instance you can keep your line rental with EIR, but route your calls out through another provider and in many cases saving yourself 30% on your phone call costs each month.

So, step 1, send us your existing phone bills and we’ll see what we can do for you!

Frequently asked questions about cloud phone systems

A cloud phone system is a flexible way to run your business phone system from the cloud, so that all of your internal and external calls are hosted remotely, via your internet connection. At GoldStar, we use iPECS Cloud, offering our customers the very best of cloud telephony.

Your cloud phone system works using your internet connection and does not require the hardware and telephone lines that traditional phone providers rely on. Our cloud systems use VOIP, which converts your voice into a digital signal so you can make calls directly from your computer

Yes, your cloud phone system will save you money because you will pay a low fixed rate for the service that suits your business, and you will not have to pay line rental charges or incur unexpected call costs.

Cloud phone systems are superior to office based phone systems and are easy to install and to scale up or down when needed. You can coordinate your internal and external call systems and create a flexible, cost effective service that is easy for your staff and your clients to use.

We will be happy to arrange a trial of the cloud phone system for you when you contact us at GoldStar Telecom. Our systems can be tailored to suit your business needs, and we look forward to working with you.

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