A reliable easy to use Desktop application is essential for call handling, completion code entry and Queue notifications. Our Contact Centre solution – CCS Q is proven in the Irish market, having helped Merlyn Showering pick up small contact centre of the year for 2 successive years from the CCMA awards. Many businesses would not class themselves as call centres, but have in fact a large part of their organisation, teams who spend the majority of their days on calls to customers and suppliers. With CCS Q from Ericsson LG, inbound Q’s and outbound campaigns can be handled, social interaction with customers, whether it be Facebook twitter or on email is also part of the overall solution.
You may also be looking for an IVR system that can perform a database lookup and supply information based on this database interaction. This automation can remove a large number of calls from your busy teams and allow them to focus on more important calls.
The CCS Solution is scalable and can work across multiple locations as well as platforms.
So, whether it be social, email or phone, CCS Q from Ericsson LG is a great solution for your company.