How Does VOIP Work?
VOIP, or Voice Over Internet Protocol, enables you to make your telephone calls via the internet, as an alternative to the traditional telephone line. This means that you eradicate the need for a fixed telephone line and the line rental costs that this incurs, and you will avoid annual maintenance charges, too. As long as you have an internet connection, we will be able to connect your VOIP phone system with no disruption to your business, no engineer call outs and no need to change your numbers when you move to different premises.
Making and receiving international calls does not incur high call charges with VOIP, because you are using your internet connection, and it is very easy to scale your system up and down as your business changes, making VOIP an ideal choice for businesses that experience seasonal fluctuations in staffing. VOIP offers a flexible solution that works for businesses of all sizes, and we can help you to select the best options for your organisation.
Many of our clients don’t care for jargon, and if that’s you, feel free to skip this bit. For those who want to know more about how VOIP works, however, we’ve added the technical details for you.
VOIP converts voice data into digital signals, and sends it via the internet or a private IP network, converting the digital signals to communicate with landline or mobile users as appropriate. It is also possible to use VOIP within a VPN (Virtual Private Network), and via the internet. This means that IP and VOIP can be used on private networks, to share files between computers, for instance, without connecting to the internet, and that two IP phones that share the same network can interact without using an internet connection if required. Transferring calls is easier than ever with VOIP, and managing incoming calls from a central location is a straightforward and efficient process.
With VOIP, you will be able to connect to other VOIP systems remotely, and to integrate with your CRM or Outlook software packages to create better ways to communicate with your clients or customers. VOIP enables easy working from anywhere in the world, using smart phone apps, soft phones and remote desk phones, and any programming changes that your users require can be made remotely. Your system will be fully scaleable, and most systems involve a combination of option including connectivity for legacy standards, such as ISDN and PSTN, in conjunction with SIP or IP lines.