What does Voice over Internet Protocol actually mean?
Many of our clients don’t care for jargon, and if that’s you, feel free to skip this bit. For those who want to know more about how VoIP works, however, we’ve added the technical details for you.
VoIP converts voice data into digital signals and sends it via the internet or a private IP network, converting the digital signals to communicate with landline or mobile users as appropriate. It is also possible to use VoIP within a VPN (Virtual Private Network) and via the internet. This means that IP and VoIP can be used on private networks, to share files between computers, for instance, without connecting to the internet, and that two IP phones that share the same network can interact without using an internet connection if required. Transferring calls is easier than ever with VoIP, and managing incoming calls from a central location is a straightforward and efficient process.
With VoIP, you will be able to connect to other VoIP systems remotely, and integrate with your CRM or Outlook software packages to create better ways to communicate with your clients or customers. VoIP enables easy working from anywhere in the world, using smartphone apps, softphones and remote desk phones, and any programming changes that your users require can be made remotely. Your system will be fully scaleable, and most systems involve a combination of options including connectivity for legacy standards, such as ISDN and PSTN, in conjunction with SIP or IP lines.