There’s a new phone system in town, and it comes jam-packed with features. The cloud revolution is sweeping through Ireland, transforming the way Irish businesses are handling communication, as well as increasing productivity levels and company-wide efficiency.
The cloud is a communication solution for modern-day workforces, bringing with it a host of benefits for businesses of all shapes and sizes.
So, what it can do for your business? We’ve put together a rundown of the top 10 benefits of cloud communication. But to start, let’s kick-off with an overview of what the cloud is and how it differs from on-premise phone systems.
What is a cloud phone system and how is it different to on-premise?
In simple terms, cloud phone systems (or VoIP) use the internet to make and receive calls. Voice data is transmitted over the internet, all you need is a solid internet connection to experience superb call quality and reliability.
By contrast, on-premise phone systems (or PBX systems) run off traditional landline connections. The hardware for these phone systems are managed on-site, connecting to legacy lines.
The cloud offers much more than a simple phone system, it provides users with a range of features not available on on-premise phones. Here at GoldStar, we offer iPECS Cloud from trusted global brand Ericsson-LG, which gives our customers the peace of mind that they’re investing in proven technology from a reliable and reputable provider.
Let’s dive into the benefits of cloud.
10 benefits of cloud communication
Many countries are already transitioning away from legacy landlines and moving entirely to cloud. As our world continues to digitalise, cloud phone systems provide a future-proof solution that will not be impacted by the inevitable shift from PSTN and ISDN lines.
With cloud, businesses don’t need to host bulky on-site servers, cutting down on maintenance costs. And enjoy one, predictable monthly charge with no international calling fees. If that wasn’t enough, an added benefit is data is safe in the event of a technical problem, which avoids complex disaster recovery that can incur financial costs.
There are layers to cloud security. Firstly, off-site data centres are dependable and robust. From the customer’s side, there’s also the security for your client’s data with cloud masking for customer privacy (where your team are unable to access sensitive information).
It’s as easy as adding on a new user or taking one away, so as your team grows, your phone system effortlessly grows with you, with minimal effort and zero impact to business operations.
All you need is a laptop or a smartphone to enjoy all that cloud communication has to offer and to run your business efficiently and effectively. You’re not bound by the proximity to the network. Which leads us to…
For remote, on-premise and hybrid teams
Cloud phone systems and cloud communication tools are a fantastic way to keep your team connected, wherever they are. Whether your employees prefer to work in the office, from home, or using a hybrid model, it’s all possible with the cloud.
Extra call features not available on-premise
Remote teams can access all the same call features as traditional phone systems, such as voicemail, but with some advanced extras. You can use designated outbound caller ID to appear to be calling from the office, and transfer calls from your mobile to internal office phone.
It can also integrate with other communication tools, such as your email or CRM system. You can even opt for a call recording subscription. Here at GoldStar, [we offer 3 months call recording free when you choose to take out a cloud phone system with us]
Installation is quick and easy
Onboarding to a cloud phone system is a quick and pain-free process. With a simple installation, and you can rest-easy knowing that your cloud phone systems are maintained by the provider, allowing you to get back to running your business. Updates are also seamless, often automated, and easy to process.
On-premise phone systems allow basic phone functionality, but with cloud, you can achieve a unified communications setup with all the expected traditional phone features combined with messaging, video conferencing and video calls. All you need is an internet connection and a device.
Increase team productivity
The ability to communicate with your team from anywhere, combined with a feature-rich system, means increased productivity and efficiency. And with call recording and call analytics add-ons, you’re able to monitor your team’s performance on the fly (and you only pay for the services you need!)
Small businesses can now enjoy the advanced call features and benefits of cloud telephony, which historically were reserved for larger businesses with deeper pockets. The cloud presents SMEs with fresh opportunity; it’s all about better communication, better output, and overall business success.
Cloud phone systems allow for incoming calls to be received by multiple devices, which means customer service teams can work efficiently, with the bonus of being able to have a full view of missed calls and voicemails.
Whether you’re an SME or a larger outfit, this can only be a good thing. Picking up missed voicemail and answering calls efficiently not only impacts your productivity levels, but also your sales statistics. And what does that mean? Increased revenue.
It’s worth mentioning that the capability to work from anywhere with a cloud communication package could reduce business costs, for example, you may not need to rent a large office space if your team work remotely or a mix of between office and home.
And how do different industries benefit from cloud communications?
Due to the broad range of benefits, cloud really is a phone solution built for every enterprise.
Whether you’re a business within the financial sector with tight compliance regulations, or a company with multiple branches needing swift and seamless call reporting, cloud phone systems bring you effortlessly into the new age of telephony.
Education, hospitality, real estate, legal firms, the list of suitable customers is endless. Whether you’re trying to deliver strong customer service, provide strong GDPR processes, or allow your team to work from anywhere, cloud communication is the logical solution.
Here at GoldStar, we know that the future is cloud, and we want all businesses to experience the benefits, uniquely tailored to their needs at the right price.
From remote-worker flexibility to speedy installation, feature-rich add-ons to increased productivity, there’s a lot to like about the cloud.
We understand that change can feel daunting, but we’re here to help. We’ll make sure you’re getting the most out of your cloud phone system and support you with any queries or concerns.
Want to learn how we can tailor a cloud communication package for your individual business needs? Contact us now.
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